Believe it or not, many business opportunities are missed due to not picking up those all important phone calls. In fact, according to BT last year, 85% of missed calls will not be returned at a later date. And who could blame you? You’re probably too busy working on another important job and so it’s not the right time for a phone call right now.
If this is the case, you could benefit from hiring a virtual assistant to help you with answering your phone calls and this is why:
To maintain professionalism – We’re all prone to basic human error every once in a while, and when the office is busy and deadlines are close, it’s easy to succumb to stress. This can then result in callers receiving a poor level of customer service. Unfortunately, this poor customer service could leave a customer frustrated and therefore make them more likely to take their business elsewhere. By using a live call answering service, you are guaranteed an extremely high level of phone and communication skills who are able to properly handle and manage incoming calls.
Keep up high levels of efficiency – For start-ups and small businesses, maintaining high levels of efficiency can be difficult when you are required to be in lots of places at one time. If you’re attending an important meeting or you’re working off-site, chances are you won’t be able to manage your calls without some outside help. Rather than leave this to your internal employee who already has a lot on their plate, hiring a personal assistant to do the job will relieve pressure and keep your business running smoothly.
Support for ‘out of hours’ – The vast majority of businesses operate on a strict 9-5, Monday to Friday operating model. However, in the modern business world, things are not always so simple! With flexi-time and working from home, there is a greater need for the ability to do business outside of the traditional office hours. One of the key advantages of hiring a virtual assistant is that they are available 24/7 and ensure the message reaches you as soon as you get back into the office.
Here at Virtual PA Essex, we can offer a call answering service that is guaranteed to make sure you don’t miss a single business opportunity. With our trained and experienced staff looking after your phone calls, you can be sure that your calls will be handled professionally and by a knowledgeable member of staff. We can also forward your calls to an appropriate number if necessary and will of course take notes from every conversation.
So why not get in touch with Virtual PA today? We offer the best call answering Essex service around, to ensure every business prospect for you, will be taken care of.